Transactions do not appear
Transactions do not appear
- App menu Transactions → Synchronize. 2. Check the SumUp connection: Settings → log in → Allow. SumUp sometimes provides payments only after 5–15 minutes.
Payment not automatically matched to order
Payment not automatically matched to order
Payments via the POS tile or Collect balance are usually linked automatically. Other SumUp payments stay open when amount or time is not a clear match — then link them yourself.
Wrong match — two payments were swapped
Wrong match — two payments were swapped
On Transactions, unlink and Link again.
How do I adjust automatic matching?
How do I adjust automatic matching?
App menu Transactions → card Auto-Assignment (POS) → Edit. Sensitivity: Aggressive, Recommended or Strict. Not Settings → Reconciliation.