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Start a refund in the Shopify admin

In the Shopify admin everything also runs through the standard flow: open the order → Refund → select items or amount → confirm. POSBridge automatically detects the refund and pays the amount back to the customer’s card via SumUp. About 1 minute
1

Open the refunds overview

POSBridge app → Refunds in the navigation.
2

Filter & search

Tabs for Completed, Waiting for balance, Failed and Cancelled. Search by order number, amount or SumUp transaction ID.
3

Retry

For waiting or failed refunds, Retry immediately restarts the SumUp repayment.
4

Cancel (optional)

Cancel permanently stops the auto-retry — e.g. if the customer was compensated another way. A reason is required.
Every refund shows a human-readable error description, the number of attempts and the time of the last attempt — so you can immediately see why a refund is waiting or has failed.