Which SumUp devices are supported?
Which SumUp devices are supported?
POSBridge supports only the SumUp Solo and SumUp Solo Printer. On the device: swipe down → Connections → Cloud API (sometimes labelled API). There is no Settings → Advanced → API Mode path. SumUp Air, 3G, Lite and other older models are not compatible.
How do I connect SumUp to POSBridge?
How do I connect SumUp to POSBridge?
POSBridge → Settings → Connect with SumUp → log in with your SumUp account → Allow. No API key and no merchant code. If SumUp asks twice: click Allow again — it is the same OAuth connection, not a second key.
Do I need a Shopify POS Pro plan?
Do I need a Shopify POS Pro plan?
No. POSBridge works with any Shopify POS plan — including the free POS Lite version.
Is customer data stored?
Is customer data stored?
No. POSBridge stores only transaction data (amount, status, IDs). No card numbers, no personal customer data. Fully GDPR compliant.
Can I use multiple terminals?
Can I use multiple terminals?
Yes. How many terminals and locations you can use depends on your plan — the numbers live in the app, not as a fixed claim here. Current limits: POSBridge → Plans & Pricing. You can assign each iPad to a terminal (Terminals → Assign).
What happens if WiFi is interrupted?
What happens if WiFi is interrupted?
Solo and iPad need internet — not the same Wi-Fi. Mobile data on the Solo is enough. If the connection drops during a payment, it is marked EXPIRED after the timeout. The terminal shows an error; you can send again afterwards. Whether the card was charged is visible in the SumUp app under Transactions.
Can I charge partial amounts?
Can I charge partial amounts?
Yes. In the POSBridge tile choose Partial amount, enter the amount and tap Send payment. Then in Shopify record only that amount on the custom payment type.
What is Quick Mode?
What is Quick Mode?
Quick Mode sends the payment to the terminal after a countdown (0–10 sec) — without tapping Send payment. To cancel: tap Cancel on the countdown banner, not the timer.
How do refunds work?
How do refunds work?
Simply create the return or refund as usual in Shopify POS or the Shopify admin — POSBridge automatically detects it and pays the amount back to the customer’s SumUp card. Full and partial refunds are supported. If the SumUp balance is temporarily insufficient, POSBridge automatically retries the refund for up to 7 days — the status is visible on the order in POS and in the admin under Refunds.
How long does my data stay after cancellation?
How long does my data stay after cancellation?
Your data is retained for 30 days after uninstallation. Then automatic deletion in compliance with GDPR.