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Refunds use the native Shopify POS return. There is no PosBridge tile for this. You confirm the return in Shopify; PosBridge then sends the card portion to SumUp.
About 1 minute
1

Open the order

Shopify POS → Orders → select the order.
2

Start the return

Tap Return or Refund and select items, quantities and restocking as usual.
3

Choose the same payment method

Choose the same custom payment method as the sale (e.g. SumUp). Do not choose cash for the card portion.
4

Confirm in Shopify

Confirm the return in Shopify. PosBridge then sends the card portion to SumUp.
For split or mixed payments only the SumUp share is sent to SumUp. A tip collected on the terminal is not refunded.

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Check the status

On the order in the PosBridge block or in the app under Refunds:
  • Refunded
  • Processing…
  • Waiting for balance — automatic retry about every 15 minutes, for up to 7 days. Details: Waiting for balance.
  • Failed — retry
  • Cancelled — app only
Shopify can already show the order as refunded while SumUp still shows Waiting for balance. That is normal.