> ## Documentation Index
> Fetch the complete documentation index at: https://help.getposbridge.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reconciliation: Transactions Missing or Unmatched

> Transactions not appearing or not being automatically matched.

<AccordionGroup>
  <Accordion title="Transactions do not appear">
    1. App menu **Transactions** → **Synchronize**. 2. Check the SumUp connection: Settings → log in → **Allow**. SumUp sometimes provides payments only after 5–15 minutes.
  </Accordion>

  <Accordion title="Payment not automatically matched to order">
    Payments via the POS tile or Collect balance are usually **linked** automatically. Other SumUp payments stay **open** when amount or time is not a clear match — then link them yourself.
  </Accordion>

  <Accordion title="Wrong match — two payments were swapped">
    On **Transactions**, unlink and **Link** again.
  </Accordion>

  <Accordion title="How do I adjust automatic matching?">
    App menu **Transactions** → card **Auto-Assignment (POS)** → **Edit**. Sensitivity: **Aggressive**, **Recommended** or **Strict**. Not Settings → Reconciliation.
  </Accordion>
</AccordionGroup>


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