> ## Documentation Index
> Fetch the complete documentation index at: https://help.getposbridge.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Terminal Not Connected / Connection Error

> The terminal is not responding or showing a connection error.

*About 5–15 minutes*

<Steps>
  <Step title="Power on the terminal">
    Power on the SumUp Solo. Status **OFFLINE** often starts here: no power or not fully booted yet.
  </Step>

  <Step title="Check Cloud API">
    On the Solo: swipe down → **Connections** → **Cloud API** (sometimes labelled **API**). There is no Settings → Advanced → API Mode path.
  </Step>

  <Step title="Internet on Solo and iPad">
    Solo and iPad need internet. They do **not** have to be on the same Wi-Fi — mobile data on the Solo is fine.
  </Step>

  <Step title="Refresh status in POSBridge">
    POSBridge → **Terminals** → select the terminal → **Status**. If OFFLINE: power, Cloud API, internet, then tap Status again. After power-on wait up to 60 seconds.
  </Step>

  <Step title="Re-pair as last resort">
    If nothing helps: delete the terminal (Terminal → ⋮ → Delete) and re-pair. On the Solo: **Connections → Cloud API** → get a new pairing code and enter it in the app.
  </Step>
</Steps>

<Tip>
  After powering on it can take up to 60 seconds for the terminal to report ONLINE status — this is normal.
</Tip>


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