> ## Documentation Index
> Fetch the complete documentation index at: https://help.getposbridge.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage Refunds (Admin)

> Check refund status, retry or cancel failed refunds.

### Start a refund in the Shopify admin

In the Shopify admin everything also runs through the standard flow: open the order → **Refund** → select items or amount → confirm. POSBridge automatically detects the refund and pays the amount back to the customer's card via SumUp.

*About 1 minute*

<Steps>
  <Step title="Open the refunds overview">
    POSBridge app → **Refunds** in the navigation.
  </Step>

  <Step title="Filter & search">
    Tabs for **Completed**, **Waiting for balance**, **Failed** and **Cancelled**. Search by order number, amount or SumUp transaction ID.
  </Step>

  <Step title="Retry">
    For waiting or failed refunds, **Retry** immediately restarts the SumUp repayment.
  </Step>

  <Step title="Cancel (optional)">
    **Cancel** permanently stops the auto-retry — e.g. if the customer was compensated another way. A reason is required.
  </Step>
</Steps>

<Tip>
  Every refund shows a human-readable error description, the number of attempts and the time of the last attempt — so you can immediately see why a refund is waiting or has failed.
</Tip>


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